Q: How does The Mother Load service process work?
Once you sign up, we match you with a trusted local helper who will visit your home (or help virtually if requested) to assist with organizing, tidying, errands, or whatever help you need most. We start with a consultation to understand your priorities and customize the plan to fit your lifestyle.
Q: How do payments work?
We offer simple and transparent pricing. You can pay monthly or per visit, depending on the package you choose. Payment is made securely online through our website, and you can update or pause your service at any time.
Q: How do you determine what kind of help I need?
During your initial consultation, we discuss your specific challenges and goals. Our experienced team listens carefully and tailors the support accordingly. We also check in regularly to adjust the plan as your needs evolve.
Q: How do you coordinate help and communication?
In addition to conversations we provide a user-friendly app where you can easily share to-do lists, update priorities, and communicate directly with your helper. This keeps everyone on the same page and ensures your needs are met efficiently and transparently between visits.
Q: Where do you offer your services?
Currently, we serve families in Boston, Jamaica Plain, Milton, Newton, Needham, Wellesley, Weston, Somerville, Cambridge, Charlestown, Winchester, Arlington, Lincoln, Lexington, Concord, Acton, and Maynard, Reading, Lynnfield, Melrose and beyond focusing on neighborhoods where we have trusted helpers ready to support you. If you’re outside this area, please contact us, as we are expanding.
Q: How often will the helper come?
We offer flexible scheduling options, including weekly, biweekly, or monthly visits based on what works best for you and your family’s needs. If you require more frequent support, we can arrange for helpers to come multiple times a week. And if an urgent task arises, we’re happy to accommodate extra visits to help when you need it most.
Q: Can I customize the services to fit my family’s unique needs?
Absolutely! Every family is different, so we customize our support to fit your priorities—whether that’s organizing, meal prep help, errands, or simply managing day-to-day household tasks.
Q: Are your helpers background-checked and experienced?
Yes, every helper we work with undergoes a thorough background check (CORI) to ensure they meet our high standards for safety, professionalism, and care. We are also fully insured.
Q: What if I need to change or cancel my service?
We understand life changes. You can easily update, pause, or cancel your service through your online account or by contacting our support team. We aim to be flexible to your family’s schedule but do ask for 24 hours notice for cancellations when possible.
Q: How do you ensure quality and consistency?
We regularly check in with both you and your helper to ensure satisfaction and adjust the service as needed. Your feedback is important to us, and we’re committed to providing dependable support.
Q: Do you offer one-time or occasional services?
Yes! In addition to regular visits, we offer one-time help for special projects like organizing a room, or preparing for an event.
Q: What kinds of tasks do helpers NOT do?
We do not offer any sort of childcare. We are also not a home cleaning service although we do organizational tasks.
Q: How do I get started?
You can call us, complete the “contact us” form, or click any “book now” button on our webpage. We will reach out very soon!
Q: Can I request the same helper every time?
Absolutely! You will work with the same helper each time unless a conflict arises.
Have additional questions for us? Please reach out! We are here to help.